Customer Care East of Nowhere
Returns &
Exchanges.
Beautiful artwork deserves a place in your home. We want you to feel confident in your purchase.
Explore Our PolicyOur Promise / Customer Care
Buy with Confidence.
We understand the uncertainties of purchasing art online. Our goal is to make the return process straightforward, so you can choose artwork for your home with confidence.
01 / Returns & Exchanges
30 days, no questions asked.
We accept returns and exchanges within 30 days of delivery. Returned items must be in their original condition.
We provide a prepaid return shipping label. Once your return has been received and inspected, a refund will be issued to your original payment method, less a 10% restocking fee.
02 / Eligibility
A Few Exceptions.
Custom orders and purchases of 10 or more items are not eligible for returns or exchanges.
All returned artwork must be in its original condition.
03 / Getting Started
How to Start a Return.
Visit our returns portal and follow the instructions to locate your order. Select the item you wish to return and provide the reason for your request.
We'll provide a prepaid return shipping label along with further instructions for sending your artwork back to us.
Visit the Returns Portal04 / Damaged or Misprinted Artwork
If Something Isn't Right.
In the rare event that your artwork arrives damaged or has a printing issue, please contact us. We'll work to make it right as quickly as possible.
Email photographs showing the full item, the damage or printing issue, and the packing slip to support@eastofnowhere.co .
05 / Order Cancellations
Need to Cancel?
Please contact us within one hour of placing your order, including your name and order number.
Cancellation cannot be guaranteed if your request is received after this one-hour window.
Contact Our Studio06 / Price Adjustments
Previously Placed Orders.
Prices for previously purchased items cannot be adjusted, regardless of whether the order has shipped.