General FAQs

 

General FAQs

How long until I receive my order?

Each product is printed on demand so that you receive a brand new print instead of one that has been sitting on a shelf. Production times will vary, but orders will typically be shipped out within 1-3 business days with longer wait times occurring during the holiday season (November and December). During the holidays, there will be clearly advertised deadlines to ensure your product arrives on time. Please read our update about the effect of COVID-19 on production and shipping timetables.

Are the relief maps 3D printed?

All of our maps are printed on high quality 2D media (e.g. matte paper) and thus are flat to the touch. The incredibly realistic shading creates the illusion of 3D art, even at close range. Read more about our relief maps here

Do you ship internationally?

Yes! We currently offer free shipping worldwide! To facilitate efficient delivery of international orders, we utilize partner facilities in the EU and Australia. We are not responsible for any customs fees incurred upon delivery.

Where are the prints produced?

All domestic orders are printed in the USA. We also partner with printing agencies in the EU and Australia to facilitate quicker shipping times for international orders. 

What shipping service do you use?

We primarily use USPS for shipment of domestic orders. International orders are shipped using various services depending on the destination country. 

Can I order a custom map?

Creating custom maps is how we got started and is still one of our favorite activities. As our business has grown, the volume of custom map requests has also grown significantly. Although we cannot accommodate all requests, we love to hear new ideas for maps. 

What is your return policy?

We offer 30-day, no-hassle returns on all unframed prints. No questions asked, if you don't like it just send it back to us. Unfortunately, we cannot take returns on any framed prints. Read more about our return policy here

Do you offer a warranty for products misprinted or damaged in transit?

In the rare case your product was misprinted or damaged during shipping, reach out to us via our contact page and we will get a new print out as soon as possible. Be sure to send photographs of the full print, the damage, and the packing slip. 

Do you work with wholesale partners?

We are happy to offer wholesale rates for select retail partners. Reach out to us via our contact page for more information.

Why is there an anachronism on my vintage map?

The date printed on the Vintage Topographic maps is an approximate date that reflects the original publication. Sometimes, old maps are reprinted and small changes are made (e.g. addition of an airport) that don't fit the time period of the original publication. Additionally, in the mosaic process, multiple maps are brought together that may have been published at slightly different times. If you are interested in more technical information about the historic topo maps, reach out by email and I will answer any questions. 

 

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